CoilCall — Terms of Service

These are the terms of the deal between you and us. One text, the same for every customer of CoilCall. Read it on your phone in ten minutes. You accept it only by replying "yes" in writing to our email that gave you the price and the link to this page — see the last section.

1. Who we are

CoilCall is a trade name of Kapitol Systems LLC, a Delaware limited liability company. "We", "us" and "our" mean Kapitol Systems LLC, doing business as CoilCall. "You" means the business buying from us. This is a business-to-business deal: you are buying for your business, not for personal, family or household use.

Mailing address: 111 Congress Avenue, Suite 500, PMB 17244021, Austin, TX 78701. Mail sent there should be addressed to Kapitol Systems LLC.

Everything between us happens in writing, by email. There is no phone line to us.

2. What you are buying

One build, once: an AI phone assistant that answers the calls you do not pick up, on your own line, for your trade. We build it inside an account that is yours, test it with you, and switch it on.

It is tuned for your shop. Its voice and wording can differ from the demo.

It is software answering a telephone. It is not a phone company, not an answering service with people in it, and it is not an emergency service (section 13).

3. Your account, your usage

The assistant runs on one third-party account. The phone number the line sits on lives in that account, and the AI's usage is billed to it. You open it, in your name, with your card, right after your yes and before we build. You invite us in as an admin member. The account is yours from day one.

That provider bills you directly for what the line uses: call minutes and AI usage. We add nothing to its prices and take nothing from it. It sets its own prices, rules and verification steps; those are between you and it.

The line answers only while that account is open and funded. If its balance runs out or the account is held, the line stops answering until it is put right. Keeping your account funded is yours.

4. Price and payment

You pay us one price, one time. The amount is written in the email that sent you this link.

You pay by card, through Stripe, at go-live — the day the assistant starts answering on your own line. Nothing is paid to us before that. Nothing is paid to us after that — except the second part of a two-part split, if you chose one: no subscription, no monthly fee, no renewal, ever. We never charge your card beyond what you agreed to in writing.

If our email offered you to split that price into two card payments, the split and its dates are the ones written in that email. Nothing else in these terms changes.

5. What happens after your yes

1. 1. You reply yes. That yes accepts these terms.
2. 2. You get a short list of questions about your shop, in writing.
3. 3. You open the account in your name and invite us in.
4. 4. We build the assistant. You call it yourself on a private number and test it.
5. 5. It goes live on your line, and your card is charged.
6. 6. Ninety days of money-back guarantee begin.

6. The 90-day guarantee

For ninety days from go-live, you can ask for your money back, for any reason or none. Ask in writing — a reply in our email thread is enough; that is the whole process. We refund everything you paid us, promptly, to the card you paid with (or by another reasonable means if that card can no longer take it). Nothing withheld, no fee, no questions.

What happens when you ask: we stop. We remove what we built from your account, and our access ends. Your account and your phone number stay yours, and the wording and settings we gave you in writing (section 10) stay yours. If you want your line back as it was, you turn off the call forwarding at your phone company.

What the provider billed you for usage is the provider's, not ours; we cannot refund it.

Your money back is the one and only remedy you have against us if you are not satisfied, during the ninety days or after. We think it is a good one.

7. During the ninety days

Ask, and we do it: fixes, changes, improvements, customizations — at no charge, within what the assistant can do and the law allows. If you change something yourself and break it, we fix that too.

All of this happens in writing, by email, as fast and as well as we can. We do not promise a response time, hours, or availability — see section 14.

8. After the ninety days

After day 90, we fix only what truly needs fixing: a malfunction, a bug, an outage caused by a provider or a platform change. No more improvements, changes or customizations — those were a ninety-day thing.

After day 90, at any time and for any reason, we may end everything we still owe you by refunding you the full price you paid us. That refund releases us fully and finally from every obligation to you. You keep everything in your account; the line keeps running as long as your account stays funded. You lose nothing but our duty to fix things — and you are paid in full for it.

Anything we do for you after day 90 beyond this is a courtesy, at our discretion, and sets no precedent.

9. Our access

During the ninety days we keep one admin seat in your account. Its purpose: fixes and improvements. You can remove it whenever you want; if you do during the ninety days, we may not be able to fix things.

10. Yours to read and change

What the assistant says and how it is set up is yours. We give you the wording and the settings in writing. You can read it, copy it, change it, or hand it to someone else — all of it except the AI and transcription notice at the start of each call (section 11). What you change is your responsibility; during the ninety days, if it breaks, we fix it.

11. The line is yours to operate

Once live, the line is yours: the calls are yours, the callers are your customers, and the law where your callers are is yours to follow.

Every call the assistant answers starts by saying that it is an AI and that the call is transcribed. That notice is part of the build and you cannot remove it.

The line does not record audio as we deliver it. The call is transcribed as it happens so the write-up can be made. The provider processes the call under its own terms, in your account.

You give us the cell number the assistant may hand callers to, and you confirm that number is yours and that you want those calls.

The assistant takes calls; it does not make them and it does not text. It must not be repurposed for outbound calls or texting.

If someone brings a claim against us because of how the line was operated or used after go-live, you will cover our reasonable costs of dealing with it.

12. What we do with your calls' data

Nothing of our own. We do not use your calls, their audio or their text for any purpose of ours — not to train anything, not to sell, not to share. Your calls' data lives in your own account, under your own settings; while our access lasts, we can read it there. The write-up goes to the email address you give us.

13. Not an emergency service

This is not an emergency service and must not be relied on as one. Anyone in danger should call 911. Whether a given call reaches your cell depends on your phone company, your phone, your account and the caller; we do not promise that any call does.

14. No promise of availability

We make no commitment as to availability, uptime, response time, resolution time or hours — ours or the line's — and none may be implied from how we have acted before. Time is not of the essence for anything we do.

EXCEPT FOR THE 90-DAY GUARANTEE IN SECTION 6, EVERYTHING WE DELIVER IS PROVIDED "AS IS" AND "WITH ALL FAULTS". WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND WORKMANLIKE PERFORMANCE. WE DO NOT PROMISE THAT THE ASSISTANT ANSWERS EVERY CALL, NEVER MISUNDERSTANDS A CALLER, BOOKS OR KEEPS ANY APPOINTMENT, OR BRINGS YOU ANY BUSINESS. WE ARE NOT RESPONSIBLE FOR THE ACTS, PRICES, AVAILABILITY OR DISCONTINUATION OF ANY THIRD-PARTY PROVIDER YOU CONTRACT WITH IN YOUR OWN ACCOUNT.

15. The most we can owe you

TO THE FULLEST EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY TO YOU FOR ANYTHING ARISING OUT OF OR RELATING TO THESE TERMS OR THE ASSISTANT — IN CONTRACT, TORT (INCLUDING NEGLIGENCE), UNDER A STATUTE OR OTHERWISE — WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID US. WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, MISSED OR MISHANDLED CALLS, LOST DATA OR BUSINESS INTERRUPTION. THESE LIMITS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE, AND THEY SURVIVE THE END OF THIS DEAL, INCLUDING AN END BY REFUND.

Any claim against us must be brought within one year of the day it arises.

Plainly: the most you can get from us is your money back — and for ninety days you can have all of it on request.

16. Support is written

Everything between us is by email: reply in the thread where you accepted these terms, or write to the CoilCall address shown on our site. We do not take or make phone calls, and nobody from us will call you.

17. Changing parts, or handing you to someone else

We may replace any component the assistant runs on — model, platform, hosting — with an equivalent or better one. We may use subcontractors. We may also hand this deal, and everything we still owe you, to someone else who agrees in writing to take it on; you agree in advance that, once we tell you in writing who it is, they stand in our place and we are released. You may not transfer this deal without our written consent.

18. The demo line

The number on our site rings a live demonstration. It is an AI, and it says so if you ask. We do not record the call. The AI handles your words live, as sound and as text, so it can answer you, and the service that runs the line keeps its own log of the call, including the text of what was said, under its own policy. If you accept it when the line offers it, the demo sends one written recap of what you told it to an email address you give and confirm, and the email service that sends it keeps the recap under its own policy. No other write-up of the call is sent to anyone. The telephone systems that carry the line keep the ordinary call record (the number that called, when, and how long). Nothing is sold on that call and nobody calls you back. Dialing it costs whatever your phone company normally charges.

19. Privacy

What we collect to sell and build this, and what we do with it, is on the privacy page of our site.

20. Law and courts

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Any dispute goes only to the state or federal courts in New Castle County, Delaware; both of us accept those courts. Both of us give up any right to a jury trial and to take part in a class or representative action. There is no arbitration clause.

21. The rest

• These terms and the emails in which we set the price and you said yes are the whole deal. They replace anything said before.
• We may publish new versions, but the one that applies to you is the one you accepted, identified by the version and date at the top. We keep every version and send you yours on request.
• If part of these terms cannot be enforced, the rest still stands.
• If we do not enforce something right away, we have not given it up. Doing more for you than these terms require does not change them.
• Neither of us is responsible for what is genuinely outside our control — a provider outage, a network failure, a disaster — but this never touches your right to a refund under section 6, and once the cause has passed, what we owe under sections 7 and 8 resumes.
• Notices to us go to the email thread or address in section 16. Notices to you go to the email address you gave us.

22. How you accept

You accept these terms only one way: by replying "yes" (or words that plainly mean yes) in writing, in reply to our email that gave you the price and the link to this page. Nothing else accepts them — not a call to the demo line, not a reply to an earlier email. That reply is the whole paperwork: no contract to sign. We record the date of your yes and the version of these terms it accepted, and we send you both on request.

If the payment page later asks you to tick a box agreeing to these terms, that is the same agreement, confirmed a second time; it is not a second way to accept.

Kapitol Systems LLC, a Delaware limited liability company, doing business as CoilCall
111 Congress Avenue, Suite 500, PMB 17244021, Austin, TX 78701
Terms of Service — version 2026-10-09 (v10)

The company on the invoice

CoilCall is a trade name of Kapitol Systems LLC (kapitolsystemsllc.com), a Delaware limited liability company — the company on your invoice. Questions go to seth@coilcall.com. The message box near the bottom of the site reaches me too.