Terms of use

What the line does

CoilCall installs an answering assistant on the number a heating and air conditioning business already publishes. It settles what the system is doing and what kind it is, takes the service address, checks whether the address belongs to the person calling, offers only the visit windows fixed at install, and closes by saying the day and the hour out loud. Neither a plan nor a renewal enters into it: the thing is fitted once and invoiced once.

One invoice, at go-live

The single fee the site quotes becomes payable the moment the assistant starts taking calls on the number the business already owns — not before, and never again after. No subscription follows it, no platform fee is taken, and nothing waits to be renewed.

Windows, caps, confirmations

Visit slots come from the hours set at install and from nowhere else; no calendar of yours is read. A daily ceiling on bookings is set at the same moment and the assistant stops at it. No repair is priced on the telephone — a technician prices the work standing in front of the unit.

Once a visit is agreed, two written records leave: a confirmation to the caller with a calendar attachment, sent under the business’s own name, and a written summary to the business itself. Booked or not, every call leaves that summary behind.

What belongs to the contractor

The assistant, its configuration and its installation are the contractor’s property once it is live. The published number is not moved, not re-registered and not altered; the assistant sits behind the ring already in place. An afternoon’s notice takes it off again and leaves the number ringing plainly, just as it rang before I arrived.

Usage billed by the providers

Answering consumes call time and model usage. Both are invoiced directly by those providers, at their own rate, against accounts held in the contractor’s name. None of that reaches me: no uplift is added and no commission taken.

Ninety days, refunded whole

For ninety days after go-live the fee is returned whole on request: the entire sum, no credit and no fraction of it, with no conditions to satisfy. The assistant is taken away, leaving the number exactly as found.

That same period includes adjustment: a fresh service area, wording the contractor wants said differently, something it ought to field better. None of that is charged, and nothing needs logging first.

The demonstration number

The number this page carries is a working demonstration. Beyond the minutes the caller’s own telephone company charges for, it costs nothing. Nothing at all is sold on that call, and no one telephones the caller afterwards.

An AI is what picks up. Asked directly whether a machine is speaking, it says so.

The demonstration number runs on accounts of mine, on the speech, language and voice models held there. What is fitted for a contractor is the same build, standing in the contractor’s own accounts and on the models available inside them. Voice, manner and quality may therefore differ slightly from the line this page carries.

What is not promised

The assistant is software. The refund carries the contractor’s downside; even so, no telephone — attended by a person or by a program — handles every call without fault. Within the limits the law sets, any claim arising here is bounded by the amount actually paid.

The company on the invoice

CoilCall is a trade name of Kapitol Systems LLC (kapitolsystemsllc.com), a Delaware limited liability company — the company on your invoice. Questions go to seth@coilcall.com. The message box near the bottom of the site reaches me too.